The Hair Mansion | Terms of Service

The Hair Mansion’s terms are designed to reflect honesty, clarity, and mutual respect — ensuring every experience, online or in person, feels seamless and secure.

Effective: Janurary 1, 2025

Updated: October 28, 2025

In simple terms: these terms outline what you can expect from me — and what I ask in return — so every experience stays respectful, transparent, and consistent.

Welcome to The Hair Mansion. I’m so glad you’re here.

These Terms of Service outline the agreement between you (the guest) and me, Jessica Puglia, owner and stylist at The Hair Mansion.

By booking an appointment, visiting my studio, or using this website, you agree to these terms.

They’re written with care—because mutual respect and clarity are at the heart of everything I do.

Services & Appointments

I provide professional hair services by appointment only.

All appointments are subject to availability and confirmation.

I reserve the right to modify, reschedule, or decline services when necessary to maintain a safe, professional, and consistent experience.

Cancellations & Rescheduling

I kindly ask for at least 24 hours’ notice to cancel or reschedule.

Cancellations with less than 24 hours’ notice—or no-shows—may be subject to a cancellation fee.

I completely understand that life happens, but communication helps me respect everyone’s time.

Pricing & Payments

All pricing is subject to change without notice. Prices may vary based on service complexity, time, or product usage.

Payment is due at the time of service unless we’ve discussed otherwise in advance.

I accept cashless payments and all major cards.

The Hair Mansion is a gratuity-free space—every service is designed to feel complete: no tips, just trust.

Gift Cards & Promotions

Gift cards and promotional offers:

  • Are non-refundable and hold no cash value.

  • Must be presented at the time of service or checkout.

  • Cannot be combined with other offers unless stated otherwise.

  • Expire one year from the date of issue unless otherwise noted.

Guest Conduct

I’m committed to maintaining a safe, respectful, and welcoming environment.

Any guest who behaves inappropriately or disruptively may be denied service or asked to leave at my discretion.

Kindness and respect are non-negotiable parts of The Hair Mansion experience.

Accessibility accommodations are always available upon request. Please email prior to your visit if you require adjustments or support.

Website Use & Content

All website content—including text, images, layout, and design—is owned by or licensed to The Hair Mansion.

You may not copy, reproduce, or use any materials without written permission.

Any misuse, data scraping, or unauthorized reproduction of this content is prohibited.

Personal Information

By using my site or services, you agree to my Privacy Policy, which explains how I collect, use, and protect your personal information.

Your privacy and trust are always respected.

Liability

Every service is performed with care, attention, and professional expertise.

However, I cannot be held responsible for:

  • Reactions to products or color formulations beyond my control.

  • Damage resulting from actions taken against professional advice or at-home product misuse.

If you experience any concern after a service, please contact me promptly so I can assist you.

Changes to These Terms

I may update these Terms from time to time to reflect changes in services, operations, or applicable laws.

The latest version will always be posted on this website with an updated effective date.

Your continued use of my website or services after any change signifies your acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

Any disputes arising under these Terms will be resolved in the appropriate courts within Massachusetts.

Contact

If you have questions about these Terms, you can reach me directly:

jessica.puglia@thehairmansion.com

The Hair Mansion

56 General Way, Studio 16 | Reading, MA 01867

I’m available exclusively by email — every message receives the same care and attention as every guest.