The Long Way Forward | 10 Years of Learning, Building, and Becoming

Learning

When I opened The Hair Mansion a decade ago, I thought I knew what I needed to know. I had business classes under my belt, years of experience behind the chair, and a graphic designer who helped shape my first vision. I wasn’t new to the hair industry—but I was definitely new to the full scope of building a business from the ground up.

 

 
Empty view of the original Hair Mansion salon suite before setup, showing two chairs, wood cabinetry, and a full mirror wall—capturing the quiet beginning of a new chapter.

The quiet beginning of a new chapter — the first Hair Mansion suite before setup.



 

When I first stepped into this space, it was a room with walls. I saw what it could become—clean lines, intention in every corner, a space designed for presence and connection.

I quickly realized how much I didn’t know—and how much those I’d worked for before me didn’t know either. Everything looked different when it was mine to shape. And so began the real learning. Not just about brand aesthetics or salon flow, but about running a business with intention, managing life’s curveballs, and slowly letting go of what didn’t align with my future.

 

 
Wide view of the original Hair Mansion Sola suite, showcasing the product display, color bar, and lavender seating area with natural light from above.

The first full expression of my vision — every detail chosen with intention.

 

 
Salon station at The Hair Mansion’s first studio featuring the original logo on the wall, a color bar setup, and styling chair.

Of everything in that first room, it was the logo on the wall that meant the most. Designed by Lisa, it was born from a vision I had for something that didn’t exist yet. Seeing it in real life made it all feel possible. Guests loved taking photos in front of it, and so did I. That simple square held so much pride, possibility, and presence. It was harder than I expected to walk away from that space… but especially from that wall.

 

 

Building

Over the years, I had to unlearn the jack-of-all-trades mentality that was so deeply ingrained. Yes, I can do almost anything—but that doesn’t mean I should.

For example: perms. I had them as a teenager and felt beautiful at the time—until I saw the photos. What I thought were cascading curls were, in reality, a frizzy poodle mess. That experience stuck with me. While I know there are stylists who love and specialize in perms, I’m not one of them. I focus on the services that light me up and deliver results I believe in.

 

 
Jess Puglia blow-drying a guest’s hair in the original Hair Mansion studio, with another guest visible in the foreground during processing.

The only photo I have of myself working in my first space — unposed, real, and present.


 

A few years in, my life took a hard turn. I had to downsize my space, become a single mom, and restructure everything—including my schedule—to prioritize what mattered most. During that time, I refined my services and focused on the work I loved most, the work I knew I could deliver at the highest level.

 

 
Jess standing by the door of her second salon suite at The Hair Mansion, surrounded by curated tools and soft lighting, reflecting the personal evolution of her space.

My second space — smaller, quieter, more sacred. Every detail was intentional, holding me while I rebuilt.


 

When the pandemic hit, it brought new challenges—but also unexpected clarity. Ideas that once seemed unconventional —like disposable towels and exclusive solo appointments—became part of the new normal. They stuck because they worked. They made sense for me, my guests, and my space.

 

 
Jess applying hair color in her smaller salon space, surrounded by wooden cabinetry, hair products, and a focused, hands-on approach to her craft.

Every inch of this room worked hard. Small in size, big in energy.




 

Becoming

Somewhere along the way, my designer and I parted ways. Suddenly, it was all me. In February of this year, I sat in front of my computer and completely redesigned my website. No help. No professionals. Just me, pulling from everything I had learned—technically, visually, and emotionally—over the last 10 years.

Today, I create all of my own graphics, content, layouts, blog posts, and marketing. Every piece you see—every gallery, every page, every story—comes directly from me. I’ve spent more time outside the salon chair working on this business than most people realize.

 

 
A corner view of The Hair Mansion studio featuring a navy velvet loveseat, floral curtains, white corner shelves with products and a framed photo, and product displays on the wall.

A cozy corner where comfort meets care.

 

 

I’ve grown from “not sure if this is working” to knowing exactly who I am and what I want to offer. And now I’m finally able to deliver it—from A to Z.

 

 
Single black salon chair in a modern studio setting, placed in front of a product display wall and fireplace unit, symbolizing a transition to a one-guest-at-a-time model.

One chair, one guest, one experience at a time.




 

This was the moment I chose to work with one chair, one guest, and one experience at a time. That chair has heard stories, witnessed transformations, and held space for real connection. It’s not just where you sit—it’s where you become.

You deserve more than a spot in a row. This chair is yours—every visit, every time.

 

 

Forward

Next up? A full renovation. The orange cabinets I’ve been cleverly disguising with décor are finally on their way out. The aesthetic, the energy, the experience—it’s all aligning. And it’s all mine.

 

 

A glimpse of the next chapter: clean cabinetry, slate finishes, and a space reimagined.



 

Ten years in, I’m not where I thought I’d be. I’m somewhere better. My goals have shifted. My priorities have evolved. But my commitment to showing up with my best—every single time—has never changed.


At The Hair Mansion, I specialize in what I do best—artful hair design, dimensional color, precision shaping, and real collaboration. I take one guest at a time in a space crafted with intention. No rushing, no distractions. No gratuity, either—just transparent pricing and a focus on exceptional service.


Every detail of the experience, from the lighting to the layout to the language on my website, is considered. I’m not trying to be everything to everyone. I’m building a space where creativity, calm, and clarity come together. Where your time matters. Where your hair isn’t just styled—it’s understood.


I want your experience at The Hair Mansion to feel like more than just a salon visit. I want it to feel intentional. Elevated. And entirely yours.







 
 
Kanel the salon dog resting on a royal blue velvet couch at The Hair Mansion, with one paw gently extended.

Kanel, my constant companion and resident soul-soother.

 

 

Somewhere along the way, Kanel found his place here too. Three years ago, he padded in with his velvet ears and steady presence—and never left. He may not have a job title, but if you’ve been in the chair, you know: he understands the assignment.

Ten years in, I’ve learned that the journey is the destination. The long way forward is where the magic lives. Thank you for being part of mine.

Jess's signature in cream
 

 
Golden gradient number 10 with the words th anniversary.

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What 10 Years Behind the Chair Taught Me

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